1. Introduction

At AltClouds, we are committed to protecting your privacy. This Privacy Policy outlines how we collect, use, and safeguard your personal data when you use our VPS hosting services ("Services"). By accessing and using our website and Services, you consent to the practices described in this Privacy Policy.

2. Information We Collect

We collect personal information that you voluntarily provide to us when you register for our Services or interact with us. The types of information we collect may include:

• Full name
• Email address
• Billing information (credit card details, etc.)
• Account login details (username and password)
• IP address and usage data (for troubleshooting and improving our Services)

3. How We Use Your Information

We use the information we collect from you for the following purposes:

• To provide and maintain our Services
• To process transactions and send invoices
• To communicate with you, including responding to your inquiries and providing customer support
• To send important notifications related to your account or changes to our Services
• To improve and optimize our Services
• To comply with legal obligations

4. Data Security

We take the security of your personal data seriously. We implement appropriate technical and organizational measures to protect your information from unauthorized access, alteration, disclosure, or destruction. However, please be aware that no data transmission or storage method is 100% secure, and we cannot guarantee absolute security.

5. Sharing Your Information

We do not sell, rent, or lease your personal information to third parties. However, we may share your information in the following circumstances:

• With trusted third-party service providers who assist us in operating our Services (such as payment processors, email service providers, and cloud hosting providers)
• If required by law, such as in response to a subpoena, court order, or government request
• If we believe disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others

6. Cookies

We may use cookies and similar technologies to enhance your experience on our website and Services. Cookies are small data files stored on your device that help us recognize you and remember your preferences. You can control the use of cookies through your browser settings, but disabling cookies may affect your ability to use certain features of our Services.

7. Your Data Protection Rights

Depending on your location, you may have certain rights regarding your personal data, including the right to:

• Access, update, or delete your personal data
• Object to the processing of your data or request restrictions on processing
• Request a copy of your personal data in a structured, commonly used format

If you wish to exercise any of these rights, please contact us at [email protected].

8. Retention of Your Data

We retain your personal data only for as long as necessary to fulfill the purposes outlined in this Privacy Policy or as required by law. Once your data is no longer needed, we will securely delete or anonymize it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. Any updates will be posted on this page, and we will notify you of any significant changes. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your data.

10. Contact Us

If you have any questions or concerns about this Privacy Policy or how we handle your personal data, please contact us at [email protected].