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Terms & Condition

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Terms & conditions

Effective date: 10 January 2025

1. Introduction

Welcome to AltClouds. These terms and conditions (“Terms”) govern your use of our VPS hosting services (“Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree to these Terms, please do not use our Services.

2. User Responsibilities

As a user of our Services, you are responsible for ensuring that your use of our VPS hosting services complies with all applicable laws, regulations, and guidelines. You are solely responsible for the content and activities on your VPS, and for any consequences that may arise from them. You agree to use the VPS services in a lawful and responsible manner, and you will be liable for any illegal activities conducted through your account.

3. Account Security

You are responsible for maintaining the confidentiality of your account credentials and for all activities that occur under your account. If you suspect unauthorized use of your account, you must immediately notify us at [email protected]. We are not liable for any loss or damage resulting from your failure to protect your account credentials.

4. No Liability

AltClouds will not be liable for any legal issues, damages, losses, or consequences arising from your use of our Services. This includes, but is not limited to, any direct, indirect, incidental, special, or consequential damages, loss of data, or any other financial losses. You acknowledge that you use our VPS services at your own risk. AltClouds is not responsible for any content, downtime, or technical issues related to the VPS.

5. Payment Terms

By purchasing our VPS services, you agree to pay the fees as outlined on our website. All payments must be made in U.S. Dollars unless otherwise specified. Payments are due in advance for the selected billing period. Failure to make timely payments may result in suspension or termination of your service. Payments are non-refundable except as required by applicable law.

6. Service Availability and Uptime

We strive to provide the best possible uptime and service availability. However, we do not guarantee 100% uptime. We will make reasonable efforts to maintain and support the VPS infrastructure, but outages, maintenance, and other issues may arise from time to time. AltClouds is not responsible for any interruptions, delays, or failures in service.

7. Prohibited Activities

You agree not to use our VPS services for any illegal activities, including but not limited to:

  • Hosting, transmitting, or storing illegal content
  • Conducting activities that violate intellectual property rights
  • Sending spam or engaging in phishing or other fraudulent activities
  • Engaging in any activity that could harm the stability or security of our infrastructure

If you violate these terms, we reserve the right to suspend or terminate your account without notice.

8. Termination of Services

We reserve the right to suspend, terminate, or restrict access to our Services at our sole discretion if we suspect that you have violated any part of these Terms. In the event of termination, we are under no obligation to refund any fees paid, unless required by applicable law. You may also terminate your account by contacting us at [email protected], but no refunds will be provided for unused services.

9. Indemnification

You agree to indemnify, defend, and hold harmless AltClouds, its officers, employees, and agents from any claim, demand, or damage, including reasonable attorneys' fees, arising out of your use of our Services, your violation of these Terms, or your infringement of any third-party rights.

10. Limitation of Liability

In no event will AltClouds be liable to you for any indirect, incidental, special, or consequential damages, including but not limited to loss of profits, data, or business interruption, even if we have been advised of the possibility of such damages. Our liability to you for any direct damages will be limited to the amount paid by you for the Services during the 30-day period preceding the event that gave rise to the claim.

11. Contact Us

If you have any questions or concerns regarding these Terms & Conditions or our Services, please contact us at [email protected].

12. Changes to Terms

AltClouds reserves the right to modify or update these Terms at any time. Any changes will be effective immediately upon posting on this page. You are encouraged to review this page periodically to stay informed of any updates. Your continued use of our Services after such modifications will constitute your acceptance of the revised Terms.